CANCELLATION AND REFUND POLICY
Effective Date: 26th July 2026 Last Updated: 26th July 2026
Website: House Of Iriana
Data Controller: Kirsty Lloyd, trading as House Of Iriana
Contact: Kirsty@houseofiriana
Mailing Address: Springfield House Laurel Hill, Stirling, FK7 9JQ
Introduction
This Cancellation and Refund Policy explains what happens if you need to cancel, reschedule, or do not attend a booked Online or In Person Private Makeup Consultation (“Session”) with me, Kirsty Lloyd (“I”, “me”, “my”). It forms part of, and should be read alongside, my Terms and Conditions and Privacy Policy.
1. Cancellations or Reschedule By You
If you need to cancel or reschedule, please contact me at Kirsty@houseofiriana or through my Booking Page at least 48 hours before your scheduled Session.
Cancellations or reschedule requests made with 48 hours’ notice or more: you will receive a full refund, or you may rebook to a new date free of charge.
Cancellations or reschedule requests made with less than 48 hours’ notice, and any no shows: these are non refundable, as I will have reserved that time exclusively for you and, for in person Sessions, incurred Venue costs.
I may, at my discretion, offer a one off courtesy rescheduling for genuine emergencies.
2. Late Arrival
If you arrive late to a Session, it will still end at the originally scheduled time so as not to affect other clients.
The full fee remains payable and no partial refund is given for time lost due to late arrival.
3. Cancellation by Me
If I need to cancel or reschedule a Session, for example due to illness, or an issue with the Venue, I will give you as much notice as possible, and you will be offered a full refund or an alternative appointment, whichever you prefer.
4. Right to Decline a Booking
I reserve the right to decline or cancel a booking at my discretion, for example where I have concerns about suitability, safety or availability.
Where I decline a booking, you will receive a full refund of any amount already paid.
5. Your Right to Cancel
Under the Consumer Contracts Regulations 2013 As a consultation is a service booked at a distance, you ordinarily have a 14 day cooling off period under the Consumer Contracts Regulations 2013.
However, if your Session is scheduled to take place within that 14 day period, by confirming your booking you agree that I may begin providing the Service before the cooling off period ends, and you acknowledge that your right to cancel under these Regulations is lost once the Session has been fully delivered. This does not affect the cancellation terms in Sections 1-4 above, which apply to your booking regardless of timing.
6. How Refunds Are Paid
Where a refund is due under this Policy, it will be paid to the original payment method used at booking, normally within 5-10 business days.
7. International Clients
If you are booking an online Session from outside the UK, this Policy still applies to your booking in full. Your bank or card provider may take a few additional days to process a refund, and any currency conversion is handled by your bank, not by me.
8. Contact
If you have any questions about this Policy or need to cancel or reschedule, please contact me at:
Kirsty Lloyd
Email: Kirsty@houseofiriana
Booking Page:
This Policy is governed by the laws of Scotland and written in accordance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.